About Us

Return/Refund/Exchange

We want you to be completely satisfied with your dress purchase. If for any reason you are not happy with your order, we offer an easy process for returns, refunds, or exchanges, subject to the following conditions:

1. Return/Exchange Timeframe

You can return or exchange your dress within 30 days from the date of purchase, provided that the item is in its original condition. This means the dress should be unworn, unwashed, and with all original tags and packaging intact.

2. Non-Returnable Items

Certain items cannot be returned or exchanged. These may include:

  • Sale or clearance items.
  • Custom-made or personalized dresses.
  • Underwear, lingerie, or swimwear (for hygiene reasons).
  • 3. Refund Process

Once we receive your returned dress, we will process your refund within 7–10 business days. Refunds will be credited to your original payment method. Please note that shipping costs are non-refundable.

4. Exchange Policy

If you would prefer an exchange rather than a refund, we will happily assist you. Exchanges can be made for a different size, color, or style, subject to availability. If the new item is of a higher value, we may require you to pay the difference.

5. Return Shipping

You will be responsible for the cost of return shipping unless the dress is defective, damaged, or if you received an incorrect item. We recommend using a trackable shipping service to ensure your returned item is delivered safely.

6. Defective or Damaged Items

If your dress arrives damaged or defective, please contact us immediately at [customer service email] with your order details. We will arrange a return or exchange at no additional cost to you.

7. How to Initiate a Return/Exchange

To initiate a return or exchange, please follow these steps:

  • Contact our customer service team at [email] with your order number and reason for return.
  • Receive a Return Authorization (RA) number and instructions.
  • Pack your dress securely and send it back to the address provided with the RA number.

8. International Returns

For international orders, return shipping costs will be the responsibility of the customer, and customs duties or taxes may apply. Please check with your local customs office for more information.

We strive to make your shopping experience as smooth as possible and will work with you to resolve any issues. If you have any questions or concerns about your order, feel free to reach out to us.

This general policy can be customized according to the store’s specific requirements and rules.